Challenge

  • Integrity and availability of the Customer services
  • Quick response to changes in the Customer business needs
  • Reliable and useful information for decision support
  • Better performance of the Customer business processes
  • Compliance to Requirements, Guidelines and Standards of the Customer, external regulators and/or partners
  • High productivity of the Customer’s personnel

 Base Software

  • BMC Remedy Action Request System
  • RedHat JBoss Middleware
  • BMC Remedy ITSM Suite
  • FNT Command
  • Open source

 Expertise

Application design and processes automation:

  • Incident management, Work Force Management, Problem management, Change management, etc
  • Automated communication with external service centers
  • Notification management (via SMSC, e-mail, etc.)
  • Field engineers’ communication with the systems via SMS, e-mail, mobile applications
  • Dashboard panels (Operational Analytics System)
  • Telecom resources management
  • IT resources management
  • IT resources inventory
  • Capacity planning